FAQS

Yes, Restore Commercial Solutions (RCS) provides one-off cleaning services, but these are exclusively available to our contracted clients. This approach ensures we deliver the high-quality and tailored solutions our clients expect. Our one-off cleaning services for contracted clients include:

1. Carpet Cleaning

Deep cleaning of carpets to remove stains, dirt, and allergens, restoring their appearance and prolonging their lifespan.

2. Hard Floor Cleaning

Specialist cleaning and maintenance of hard floors, including stripping, polishing, and resealing, to enhance durability and aesthetics.

3. High-Level Cleaning

Cleaning hard-to-reach areas, such as ceilings, light fixtures, and ventilation systems, ensuring a comprehensive clean for your facility.

4. General Deep Cleaning

Thorough and detailed cleaning of all areas to complement regular maintenance, targeting neglected or hard-to-reach spaces. These services are designed to support our contracted clients with occasional or specialised cleaning needs. For more details or to schedule a one-off service, please contact your account manager.

Yes, all our cleaning operatives are fully insured to provide peace of mind for our clients and to ensure compliance with legal and professional standards. Our insurance coverage includes:

1. Employer’s Liability Insurance

This covers any claims related to injuries or accidents involving our employees while they are performing their duties. It ensures that both our staff and our clients are protected in the unlikely event of a workplace incident.

2. Public Liability Insurance

Our public liability insurance provides protection against accidental damage to property or injury to third parties caused by our cleaning activities. This ensures that any unforeseen incidents are managed responsibly and without additional burden to our clients.

3. Specialist Cleaning Insurance

For contracts involving high-risk or specialised cleaning environments, we hold additional coverage to address specific requirements, such as cleaning in laboratories or handling hazardous materials.

4. Comprehensive Vetting and Safety Training

While insurance offers financial protection, our operatives are rigorously trained to minimize risks and prevent incidents from occurring in the first place. This includes adherence to health and safety regulations, proper use of equipment, and careful handling of chemicals and materials.

At Restore Commercial Solutions, we prioritise professionalism, accountability, and client confidence. Our comprehensive insurance coverage is just one of the ways we ensure a secure and worry-free service for your business.

At Restore Commercial Solutions (RCS), health and safety compliance is a cornerstone of our operations. We take a comprehensive, proactive approach to ensure the safety of our employees, clients, and the public while maintaining the highest standards of cleanliness. Here’s how we achieve this:

1. Certification and Standards

• ISO 45001:2018 Certified: As a holder of ISO 45001 certification for Occupational Health and Safety Management Systems, we are committed to implementing and maintaining robust procedures to manage workplace risks effectively.
• Regulatory Compliance: We adhere to all relevant UK health and safety laws and regulations, including the Health and Safety at Work Act 1974, COSHH (Control of Substances Hazardous to Health), and PPE (Personal Protective Equipment) regulations.

2. Comprehensive Risk Assessments

• Site-Specific Assessments: Before beginning any contract, we conduct detailed risk assessments to identify potential hazards and implement measures to mitigate them.
• Dynamic Risk Reviews: Risk assessments are regularly reviewed and updated to reflect changes in the working environment or tasks performed.

3. Staff Training

• Induction Training: Every employee undergoes health and safety training during induction, covering site-specific risks, safe working practices, and emergency procedures.
• Ongoing Development: Staff receive regular refresher training to keep them up-to-date on the latest health and safety protocols and cleaning techniques.
• COSHH Training: All team members are trained on the correct handling, storage, and use of cleaning chemicals, ensuring compliance with COSHH regulations.

4. Safe Working Practices

• PPE Provision: We provide all operatives with appropriate personal protective equipment (PPE), including gloves, masks, and high-visibility clothing, to safeguard them during tasks.
• Manual Handling Procedures: Staff are trained in proper manual handling techniques to prevent injuries when moving equipment or furniture.
• Equipment Safety: All cleaning equipment is regularly inspected and maintained to ensure it meets safety standards. Staff are trained in its correct use to avoid accidents.

5. Incident Reporting and Management

• Reporting System: We maintain a clear and accessible system for reporting accidents, near-misses, or hazards.
• Investigation and Action: All incidents are thoroughly investigated to identify root causes and implement corrective actions to prevent recurrence.

6. Health and Safety Audits

• Regular Inspections: Supervisors conduct routine checks to ensure compliance with health and safety procedures on-site.
• Third-Party Audits: Periodic external audits are carried out to validate our practices and identify opportunities for improvement.

7. Emergency Preparedness

• Site-Specific Plans: We develop and implement emergency response plans tailored to each site.
• First Aid Trained Staff: We ensure an adequate number of employees are trained in first aid to respond quickly in case of emergencies.

8. Client Collaboration

• Open Communication: We work closely with clients to ensure our practices align with their specific health and safety requirements.
• Customized Protocols: Where required, we incorporate client-specific safety measures into our processes to ensure seamless integration with their operations.

By combining rigorous standards, continuous training, and proactive risk management, RCS ensures health and safety compliance is not just met but exceeded across all cleaning activities. This approach fosters a safe working environment for everyone involved.

At Restore Commercial Solutions (RCS), we take a structured and supportive approach to training underperforming staff who transfer to us under TUPE. Our process includes:

1. Performance Assessment: We conduct an initial evaluation to understand any performance gaps and identify areas requiring improvement.
2. Tailored Training Plans: Based on the assessment, we create a personalised training plan to address specific skill or knowledge deficiencies. This may include refresher courses on cleaning techniques, health and safety compliance, or site-specific procedures.
3. Ongoing Mentorship: Transferred staff are paired with experienced team members or supervisors who provide guidance and monitor progress during the transition period.
4. Regular Feedback: We maintain open communication, offering constructive feedback and recognizing improvements to encourage motivation and professional growth.
5. Performance Reviews: Progress is reviewed regularly to ensure the training is effective and aligns with our service standards. Further support is provided as needed to help staff meet expectations.

This approach ensures that all team members, including those who transfer to us under TUPE, are equipped to deliver the high-quality cleaning services our clients expect.

TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations, which is designed to protect employees’ rights when a business or service contract changes hands. Under TUPE, employees who are assigned to the existing contract transfer to the new service provider with their terms and conditions of employment intact.

Whether TUPE applies to your situation depends on the nature of your service change. If you are switching cleaning providers and the staff assigned to your contract are considered integral to the service, TUPE may be applicable.

At Restore Commercial Solutions (RCS), we are experienced in managing TUPE transitions professionally and transparently. Our team ensures a smooth process for both our clients and any transferring staff, with a strong focus on compliance and maintaining service continuity.

If you’re unsure whether TUPE applies to your situation, feel free to contact us for advice tailored to your specific circumstances.

Yes. Our contracts are all-inclusive, consisting of:

• Labour
• Supervision
• Equipment
• Materials
• Insurance
• Recruitment
• HR
• Health & Safety

We can also supply consumables at the client’s request.

When selecting a commercial cleaning company, it’s important to evaluate several key factors to ensure you choose a provider that meets your needs:

1. Experience and Expertise: Look for a company with a proven track record in your industry. Ensure they have the knowledge and skills to handle your specific cleaning requirements.
2. Certifications and Standards: Verify if the company holds certifications like ISO 9001 (Quality Management), ISO 14001 (Environmental Management), or ISO 45001 (Occupational Health and Safety), as these indicate a commitment to high standards and professionalism.
3. Tailored Services: Ensure the company offers customizable cleaning plans that can be adapted to your unique needs, schedule, and business operations.
4. Reputation and References: Check reviews, client testimonials, and references to confirm the company’s reliability, professionalism, and quality of service.
5. Health and Safety Compliance: Confirm that the company adheres to strict health and safety regulations to protect employees, clients, and visitors.
6. Communication: Look for a provider with clear and responsive communication to address any concerns or changes quickly and effectively.
7. Sustainability Practices: If environmental responsibility is important to your business, ensure the company uses eco-friendly cleaning products and sustainable practices.
8. Pricing and Value: Compare quotes and services offered to ensure you are receiving competitive pricing without compromising on quality.

By considering these factors, you can select a commercial cleaning company that aligns with your business goals and provides dependable, high-quality service.

Yes, at Restore Commercial Solutions (RCS), we provide professional washroom and kitchen cleaning as part of our commercial cleaning services.

• Washroom Cleaning: Our team ensures washrooms are thoroughly cleaned and disinfected, maintaining a high level of hygiene. This includes cleaning toilets, sinks, mirrors, and other surfaces, as well as replenishing consumables like soap, paper towels, and toilet paper (if required).
• Kitchen Cleaning: We clean and sanitise kitchen and breakroom areas, including countertops, sinks, appliances, and other surfaces. We ensure these spaces are hygienic and safe for food preparation and employee use.

Both services can be customised to meet your specific needs and schedule, ensuring a clean, sanitary environment for your staff and visitors.

The cost of commercial cleaning varies depending on several factors, including:

1. Size of the Premises: Larger spaces typically require more time and resources, which can affect pricing.
2. Frequency of Service: Costs depend on whether you need daily, weekly, or occasional cleaning services.
3. Type of Cleaning Required: General cleaning is often less expensive than specialized services like deep cleaning, carpet cleaning, or window cleaning.
4. Complexity of the Site: Environments with specific needs, such as laboratories, retail spaces, or high-traffic areas, may require additional expertise or equipment, influencing costs.
5. Custom Requirements: Tailored cleaning plans to meet unique needs, schedules, or preferences may vary in price.

At Restore Commercial Solutions, we provide competitive and transparent pricing based on your specific requirements. Contact us for a free consultation and quote to determine the exact cost for your business.

A commercial cleaning contract with Restore Commercial Solutions (RCS) is tailored to meet the specific needs of your business. Our services typically include:

• Daily Cleaning: General cleaning tasks such as vacuuming, mopping, dusting, sanitizing surfaces, and emptying bins.
• Toilet and Washroom Cleaning: Thorough cleaning and disinfection of toilets, sinks, and washroom areas, including replenishment of consumables (if required).
• Kitchen and Breakroom Cleaning: Sanitising surfaces, cleaning appliances, and maintaining hygiene in food preparation and dining areas.
• Touchpoint Cleaning: Disinfection of high-contact areas such as door handles, light switches, and shared equipment.
• Deep Cleaning: Periodic deep cleaning of carpets, floors, upholstery, and other areas as agreed upon in the contract.
• Window and Glass Cleaning: Regular cleaning of interior and exterior windows, glass partitions, and mirrors (if requested).
• Specialised Cleaning: Services tailored to specific environments, such as laboratories, retail spaces, or hospitality venues, including any additional requirements outlined during contract discussions.

All services are flexible and designed to suit your schedule and operational needs, ensuring a clean and professional environment for your business.

At Restore Commercial Solutions (RCS), we prioritise thorough and consistent training to ensure our staff deliver the highest standards of service. Our training program includes:

1. Induction Training: Every new team member undergoes an onboarding process that covers company policies, health and safety procedures, and site-specific requirements.
2. Health and Safety Compliance: Staff are trained in line with industry regulations, including COSHH (Control of Substances Hazardous to Health) and manual handling to ensure safe and effective working practices.
3. Technical Skills: We provide hands-on training for the use of cleaning equipment, products, and specialised techniques required for specific environments, such as offices, retail spaces, or laboratories.
4. Ongoing Development: Regular refresher courses and updates keep our team informed about the latest cleaning methods, technologies, and standards.
5. Site-Specific Training: For each new contract, staff are trained to meet the unique needs and expectations of the client, ensuring tailored and efficient service.

Our commitment to training ensures that every member of our team is skilled, knowledgeable, and equipped to deliver reliable and professional cleaning services.

Yes, at Restore Commercial Solutions (RCS), we ensure that all our cleaning operatives are fully eligible to work in the UK. As part of our rigorous recruitment process, we verify the right-to-work documentation for every team member in compliance with UK employment laws.
This commitment to legal compliance and ethical employment practices guarantees that our workforce is not only skilled and reliable but also meets all regulatory requirements.

Yes, we strive to provide consistency by assigning the same cleaning operatives to your site wherever possible. This approach allows our team to become familiar with your specific requirements and ensures a consistent standard of service.

In the event of staff absence due to holidays or illness, we have a reliable support system in place to provide a fully trained replacement, ensuring continuity without compromising quality.

At Restore Commercial Solutions (RCS), we prioritise clear and responsive communication. For any queries or concerns about your commercial cleaning services, you can contact your dedicated account manager directly.

If further assistance is needed, our office support team is also available to address your concerns promptly and efficiently. We are committed to ensuring your satisfaction and maintaining a seamless partnership.